Designing for Trust, Not Just Answers

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DesigningForTrust

Celia Fryar and Blake Wade’s article emphasises that organisations shouldn’t expect users to remember every definition or nuance themselves – instead, those definitions should be embedded directly into the data model so AI can interpret questions correctly. By unifying business language, governance, and metrics inside the semantic layer, teams can build analytics experiences that produce not just quick answers, but answers people actually trust.

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