1. About us and these terms
1.1 We are Steve Adams Services Ltd (trading as VizDJ), a company registered in England and Wales under number 15244819, with our registered office at 87 Sandon Road, Birmingham, England, B17 8DT. Our VAT number is [VAT NUMBER]. You can reach us at info@vizdj.com.
1.2 These terms apply to every booking for our paid Tableau training, coaching and enablement services. They apply in place of any terms you send us, such as those on a purchase order.
1.3 We sell these services to businesses only. By booking, you confirm you are acting for a business, not as a consumer.
1.4 We may update these terms. The version in force on the date you book applies to that booking.
1.5 Separate terms apply to The Insights Collective membership and to anything you buy through a third-party checkout. Our free webinars are not covered by these terms.
2. Definitions
| Term | Meaning |
|---|---|
| We, us, our | Steve Adams Services Ltd, trading as VizDJ |
| You, your | The business that books the services |
| Booking | Your order for services, once we have confirmed it in writing |
| Contract | The Booking plus these terms |
| Delegate | A person you name to attend or use the services |
| Services | The training, coaching or enablement work set out in the Booking |
| Session | A single live part of the Services, online or in person |
| Materials | Workbooks, slides, recordings, data files and online course content we supply |
| Start Date | The date of the first Session, or the date we first give access to online content |
| Working Day | Monday to Friday, except bank holidays in England |
| In writing | Includes email |
3. Our services
3.1 We offer:
- Training courses: Foundation, Analyst, Level Up, Visual Analytics Best Practice and Bootcamps
- Fast Track Training: a three-day intensive with six weeks of follow-up support
- Training on Tap: a structured coaching programme
- Enterprise Enablement: a longer-term partnership to embed Tableau best practice
- Private and tailored training for your team
3.2 We deliver services in one of these formats, as set out in the Booking:
| Format | What it includes |
|---|---|
| 2 Day Intensive | Live online (public or private) or in person (private only) |
| Express Hybrid | 1 week of self-paced online learning, a live intro session and 2 live Q&A sessions |
| Flexi Hybrid | 4 weeks of self-paced online learning, a live intro session and 5 live Q&A sessions |
| E-Learning | Fully online, self-paced |
3.3 We will deliver the services with reasonable skill and care, using suitably skilled trainers.
3.4 We may change the trainer, venue or course content where needed, as long as the change does not reduce the overall quality of the services.
3.5 Access to online content lasts for [ACCESS PERIOD, e.g. 12 months] from the Start Date unless the Booking says otherwise.
3.6 Tableau is a trademark of Salesforce, Inc. We are not part of, or endorsed by, Tableau or Salesforce. You must buy your own Tableau licences.
4. Quotes and bookings
4.1 A quote is valid for 30 days unless it says otherwise. It is not an offer we must accept.
4.2 A Contract starts when we confirm your Booking in writing, or when you pay, if sooner.
4.3 Places on public courses are limited and go to the first paid Bookings.
4.4 You may swap a named Delegate for another person from your business at no cost, if you tell us at least [2] Working Days before the Start Date.
4.5 Each place is for one Delegate only. You must not share logins, recordings or Materials with anyone not named in the Booking.
5. Fees and payment
5.1 Our fees are as set out in the Booking or on our website on the date you book. All fees exclude VAT, which we add at the current rate.
5.2 Unless the Booking says otherwise:
- Public courses and online programmes: pay in full when you book
- Private training and Enterprise Enablement: pay [50]% when you book and the rest within [14] days of the last Session
5.3 We may invoice travel, hotel and venue costs for in-person Sessions at cost, if agreed in the Booking.
5.4 You must pay each invoice within [14] days of its date, in [GBP], to the account on the invoice.
5.5 If you pay late, we may:
- charge interest and costs under the Late Payment of Commercial Debts (Interest) Act 1998
- pause the services, including access to online content, until you pay
5.6 We may review our prices once a year. A price change will not affect a Booking we have already confirmed.
6. Cancelling and rescheduling
6.1 To cancel or move a Booking, tell us in writing. The charge depends on how much notice you give before the Start Date:
| Notice before Start Date | Cancel | Move to a new date |
|---|---|---|
| More than 28 days | Full refund, less a [10]% admin fee | Free, once |
| 14 to 28 days | [50]% of the fee is due | [25]% of the fee is due |
| Less than 14 days, or no-show | 100% of the fee is due | 100% of the fee is due |
6.2 Once a Delegate has accessed online content, or the Start Date has passed, fees are not refundable.
6.3 If we must cancel or move a Session, we will tell you as soon as we can and offer a new date. If the new date does not suit you, we will refund the fees you paid for the Sessions not delivered. We are not liable for any other cost, such as travel you have booked.
6.4 If a Delegate misses a live online Session, we will share a recording where one exists. This is not a refund.
7. Your duties
7.1 You must:
- give us correct Delegate names and contact details
- make sure each Delegate has a working Tableau licence, a suitable computer and a stable internet link
- give us the access, data and staff time we reasonably need, on time
- for in-person Sessions at your site, provide a safe room with the agreed equipment
- make sure your Delegates behave with respect towards our trainers and other Delegates
7.2 If you share your own data with us for training, you confirm you have the right to do so.
7.3 If you do not meet these duties and that delays or affects the services, we are not liable. We may charge for extra time this causes, at our standard day rate of [DAY RATE] plus VAT.
7.4 We may remove a Delegate from a Session if they disrupt it. No refund is due.
8. Intellectual property and Materials
8.1 We, or our licensors, own all rights in the Materials and in our training methods.
8.2 We give each Delegate a non-exclusive, non-transferable licence to use the Materials for their own learning and for your internal business use.
8.3 You must not copy, sell, share, record, publish or use the Materials to train others, unless we agree in writing.
8.4 You own your data and any dashboards your Delegates build during the services. We may not use your data for any other purpose.
8.5 Where we create work just for you under an Enterprise Enablement Booking, the rights pass to you once you have paid in full, unless the Booking says otherwise. We keep the right to reuse our general know-how, templates and methods.
9. Confidentiality and data protection
9.1 Each of us will keep the other's confidential information private and use it only to perform the Contract. This does not apply to information that is already public, or that the law requires us to share.
9.2 Each of us will comply with UK data protection law, including the UK GDPR and the Data Protection Act 2018.
9.3 We use Delegate personal data to run the services, as set out in our privacy policy.
9.4 If we handle personal data in your systems or files for you, we do so only on your written instructions. We will agree separate data processing terms if needed.
9.5 We may record live online Sessions for Delegates to watch again. We will tell Delegates before recording starts.
10. Liability
10.1 Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not allow us to limit.
10.2 We are not liable for:
- loss of profit, revenue, business, goodwill or savings
- loss or corruption of data
- any indirect or consequential loss
- results you get, or decisions you make, from using Tableau or what you learn
10.3 Our total liability under each Contract is limited to the fees you have paid under it.
10.4 We will not be liable for delay or failure caused by events beyond our reasonable control, such as illness of a trainer, internet or platform outages, strikes or extreme weather. If this happens, clause 6.3 applies.
10.5 We do not promise that online platforms run by third parties, such as video or course hosting services, will be free from faults.
11. Ending the Contract
11.1 Either of us may end the Contract at once by written notice if the other:
- seriously breaks these terms and does not put it right within 14 days of being asked to
- becomes insolvent, enters administration or stops trading
11.2 We may end the Contract, or pause the services, if you do not pay on time.
11.3 Enterprise Enablement Bookings run for the term set out in the Booking. After any minimum term, either of us may end them with [30] days' written notice.
11.4 When the Contract ends:
- you must pay for all services delivered up to that date
- access to online content ends, unless we agree otherwise
- clauses 5, 8, 9, 10 and 12 still apply
12. General
12.1 Whole agreement. The Contract is the whole agreement between us about the services. It replaces any earlier talks or promises.
12.2 Changes. A change to a Booking only binds us if we both agree it in writing.
12.3 Transfer. You may not pass your rights under the Contract to anyone else without our written consent. We may use subcontractors, but we stay responsible for their work.
12.4 Third parties. No one other than you and us has any right to enforce these terms.
12.5 Notices. Send notices by email to the address in the Booking. A notice sent on a Working Day before 5pm counts as received that day; otherwise on the next Working Day.
12.6 Severance. If a court finds any part of these terms invalid, the rest still applies.
12.7 Waiver. If we do not enforce a right straight away, we can still enforce it later.
12.8 Non-solicitation. For [6] months after the services end, you must not hire or engage any trainer we provided without our written consent.
12.9 Law and courts. The law of England and Wales governs these terms, and the courts of England and Wales alone may settle any dispute.
Sources: vizdj.com (services, formats and prices, checked 12 November 2026).